Common Questions
Common Questions
We use Nikihk - My Home Cleaning Products.
Not only are these products naturally derived, biodegradable, cruelty-free. They are 100% First Nation Owned. Locally owned & made on Treaty 6 Territory.
We are! We are comfortable with your furry friends. Just let us know if there are any special instructions regarding their care while we are in your home. All cleaning products used by us are eco-friendly and completely safe for pets!
No. You are not required to provide any of the cleaning products or vacuum. We are outfitted with professional grade tools and eco-friendly cleaning supplies. BUT if you do have an awesome central vacuum or multi-floor vacuum, I would not be hesitant to use it! (saves me the hauling).
Just me! I am sole proprietor untill I get more friction and business to start to expand.
Nope! We want our clients to want to use us. You are never required to sign a contract.
We do have a cancellation policy and a Cleaning Services Agreement and Privacy Policy to sign. Our cancellation policy we require at least 24 hours notice if you need to cancel or change any upcoming appointments.
We currently service the Saskatoon & Area. (Warman, Martensville, Dalmeny, Langham)
Yes. The first cleaning typically takes longer than following cleanings. How long the first cleaning takes will depend on how long it has been since your home received a deep cleaning, how many people live in your home, whether you have pets, the size of your home, and other factors.
Clutter - We will work around any highly-cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets. We are always happy to customize your cleaning service, so please let us know if you'd like these types of things cleaned so we can customize your service, we're happy to help!
Outdoor Areas - Our equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc. If you can provide a broom, we'll be happy to sweep out any of those areas upon request.
Pet Messes/Body Fluids - This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.
Mold - Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don't worry - we can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren't able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Bugs - We apologize that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
Fireplaces - The soot/ash from a fireplace will damage our equipment, especially our vacuums.
Laundry - We do not offer any laundry services such as ironing or washing/drying your items.
Carpet Cleaning - We do not offer carpet cleaning services.
The Following Is A List Of Items We Do Not Clean - The inside of light fixtures, unreachable light fixtures, window screens, or cloth blinds
Unless Specifically Requested, The Following Items Are Not Included In Your Clean - Inside of your dishwasher, washing machine, dryer, washing of dishes, or cleaning your hood fan
If you're feeling this way, please try not to worry! We are absolute professionals. This is what we love to do and what we excel at. We see it all, and there is no judgment. Our hope is that those feelings will dissipate as soon as your appointment starts and you see your home transform.
You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all!
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and us ensure that all of your possessions are in a safe place.
There are a few different options on how we can gain access into your home. Please note that it is up to the discretion of you, the client, on how you would like us to enter your home. We encourage all clients to choose the method they are most comfortable with.
Garage Code or Door Code
Hidden Key/Given key
Knock or Ring the Doorbell
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. Leave a note or a checklist for us!
Examples:
Do you want us to use a specific cleaner in your home? Do you want us to use a spin/wet mop on your floors? Do you want every single surface absolutely dusted? (If you are wanting specific cleaning tools/products, please provide them for us)